Return & Refund Policy

DivinePujaPath

At DivinePujaPath, we are committed to delivering meaningful spiritual experiences through online pujas, prasad delivery, religious consultations, and yatra services. Kindly read our return and refund policy carefully before availing any service.

1. Devotional Service Orders (Non-Refundable & Non-Cancellable)

All payments made for devotional services — including online pujas, prasad offerings, pandit consultations, and spiritual tours — are final and non-refundable. Once booked through our Website or App, a service cannot be cancelled or refunded.

The selected date for pujas or offerings cannot be changed after booking. If a temple or religious authority cancels the service, we will offer an alternative date.
Any transaction or processing fees will be borne by the user.

2. Transfer of Puja to Another Person

To transfer your puja service to another individual, email us at 📧 support@divinepujapath.com at least 48 hours before the scheduled puja.

3. Prasad Deliveries (Non-Returnable)

Prasad offered during pujas is considered holy and perishable. As a result, once ordered, it cannot be returned to DivinePujaPath or the temple.

4. Return Policy for Non-Perishable Products (15-Day Window)

We accept returns for physical, non-perishable items (e.g., spiritual merchandise) within 15 days of purchase, provided:

• The product is unused and in original condition and packaging.
• A valid receipt or proof of purchase is provided.

Items not eligible for return include:

• Perishable items (e.g., food, flowers)
• Downloadable digital content or software

5. Refund Process

Once we receive and inspect your returned item:

• We will notify you via email about the approval or rejection of your refund.
• If approved, the refund will be credited to your original payment method within 7 business days.

6. Delay in Refunds

If your refund is delayed:

• Recheck your bank account or card statement.
• Contact your card provider for confirmation.
• If unresolved, contact us at 📧 support@divinepujapath.com.

7. Exchanges (if applicable)

We exchange products only if they are defective or damaged. To request an exchange:

• Email us at 📧 support@divinepujapath.com
• Ship the product to our registered office address listed on our website.

8. Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a gift credit once the return is received and approved.
If not marked as a gift, the refund will go to the original purchaser.

9. Shipping & Return Address

To return a product, please ship it to the registered office address available on our website.

Note:

• Return shipping costs are the responsibility of the customer.
• If a refund is issued, return shipping charges will be deducted.
• Delivery times for exchanged items may vary by location.

For any questions related to this policy, please write to us at support@divinepujapath.com.